Our company:
We are a Home Care Referral Agency. That means that our work is to outsource jobs to independent domestic contractors (workers) who are registered under contract with us. The main outcome of this is that we make it easy for you, as a customer, to connect and match with trusted, experienced and background checked cleaning professionals, while we’re helping those cleaning professionals to increase their income by getting them more clients every week. It’s a WIN-WIN!
NO, they are not Book Your Ally employees. They are independent contractors, whom we have experience and background checked, who are registered under contract with us, and whom we refer you to, believing that she/he or they are going to be your perfect match as far as home care is concerned.
Our commitment to offer you high quality customer service 24/7 is one of our greatest qualities and we pride ourselves on it. Added to that, our #1 priority is your safety and satisfaction, that’s why we carefully seek experienced cleaners and we submit them to a background and reference check. And if for any reason, unfortunately, something goes wrong with your cleaning, we will always find a way to solve it. We’re insured and covered with damages to third parties.
First time user:
When you book for the first time, a personal account is automatically created for you. You’ll only have to choose a password and you will be able to easily manage your account.
We bring all the equipment, products and cleaning supplies we will need. But you can absolutely request us, under “Special Instructions” in your booking, to use your own products and equipment if you prefer. Or we also offer a “Green Clean” option, for the ones that would prefer us to use organic/eco friendly products.
You will only have to choose the ones you need when booking your cleaning or you can call us or message us to our phone number: (857) 856-6888 and we will happily do it for you.
It’s not an obligation, but you can surely do it. You just have to call us or message us to our phone number (857) 856-6888 and we will be more than happy to add it to your booking, and will re-send you your booking confirmation where you’ll be able to see the tip added.
If this is your case, you can call us or message us back to our phone number: (657) 656-6888, we will be more than happy to give you an accurate quote. Please do take note, that our minimum cost to go to a home is $115, we would not be able to go for less than that.
YES! If you’re interested in this type of cleaning you will only have to message us to our phone number (857) 856-6888 with the best date and time to have one of our managers call you in order to give you an accurate quote.
As you prefer. Our cleaners are trustworthy. Many of our clients leave their keys hidden for their cleaner(s) and specify “Under Special Instructions” the exact place where they left them and where they would like their cleaners to leave them after closing the door when leaving the home.
We will always remain pending on how it goes with your cleaning. If you’re not satisfied, you will only have to reach out to us to our phone number (857) 856-6888 and let us know why. We will work hard to find a solution to it. Please do take into account that sending us pictures or videos by email will accelerate the process, and help us to be 100% fair with you.
Of course, you can request this. We will add it to your notes on your account, and will take that in account every time we have to assign you a cleaning professional, or you can choose her when booking, these two depending on her availability.
Manage your account:
You can reach out to us to our phone number (857) 856-6888, we will change it for you. Or you can easily change it logging into your account and updating the card on file or your address.
You just have to tap on any of our “Book Now” tabs on our website, and fill the information that’s needed. In less than 2 minutes, you will have created your first booking. Or you can call us to our phone number (857) 856-6888, and we will happily do it for you.
You can reach out to us to our phone number (857) 856-6888, we will change it for you. Or you can easily change it logging into your account and updating it on your next booking, by tapping on the frequency tab.
You can reach out to us to our phone number (857) 856-6888, we will reschedule it for you. Or you can easily change it logging into your account and updating it on your next booking, by tapping our little calendar and choosing the best new date and time for you.
You can reach out to us to our phone number (857) 856-6888, we will cancel it for you. Or you can easily change it logging into your account and tapping on the “Cancel Booking” tab and leaving a reason for cancellation. You will get an email confirming your cancellation. But remember to do it 24 hours before your cleaning date and time, to avoid the late cancellation fee, that's of $50.
Security and Safety:
Each of our cleaners backgrounds, references and experience are meticulously and professionally checked. Your security and safety is one of our top priorities, so we make sure that the person who we send you is trustworthy.
YES, absolutely. All of our credit card transactions are processed by Stripe, one of the world's safest billing software, used by Amazon, Google, Microsoft, Spotify, Uber and even Zillow, and also layered on their own with 256 security protocol. In addition to that, NO credit card is stored in our system, it only stores a token that allows us to charge the card. So no one, nor even the managers, will have access to your credit card information.
We will always remain pending on how it goes with your cleaning. If something goes wrong, you will only have to reach out to us to our phone number (857) 856-6888 and let us know. We will work hard to find a solution to it, that’s our commitment to you. Please take into account that sending us pictures or videos by email will accelerate the process, and help us to be 100% fair with you.
COVID-19 Concerns:
COVID-19 got you worried? We got your back, that's an ally's mission! COMMITTED TO CDC CLEANING GUIDELINES. Here you can read more about CDC CLEANING GUIDELINES: https://www.cdc.gov/coronavirus/2019-ncov/community/reopen-guidance.html.
OF COURSE, each Ally is REQUIRED to use face mask and grimace, gloves and shoe covers in order to be able to enter your home.
Each of our Allies have to CAREFULLY disinfect all their equipment, products and supplies between each cleaning.
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